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FAQ

What types of Payment do you accept? - We accept all major credit cards!
We recommend using these types of cards on your transactions.

Visa
Mastercard
American Express

Where can I find product size information?
Size information of each kind of product can be found on the product page.

What are your shipping options?
Shipping information is automatically generated at checkout to offer you the best options based on your shipping address.

Where do you ship from?

Primarily, we ship out from fulfillment centers in the United States, Canada, Australia, Europe, Asia, and Mexico.

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go.

I received 1 item, where is the rest?

We're glad to hear your first package has arrived and hope you liked it.
Since you’ve ordered multiple items, our expert handling team on the manufacturing site sometimes puts it in separate packages to maintain its quality. And that is the reason why these are being shipped out to you in separate packages on different timelines.
The other items are surely currently in transit to your location!

Can I still cancel my order after I've made a purchase on the website? -
For Physical Products you can - for Digital Products like exclusive content accesses you cannot.

We offer immediate order cancellation. If you change your mind, you have up to 6 hours to cancel it after purchasing. All you need to do is to contact us at support@fluxtv.com, we will cancel and refund you in full upon receipt of your cancellation request.

How do I exchange an item? - No return / No exchange
Please note that the return of products is not possible due to the one-off and highly personalized nature of custom printed items as we do not maintain stock to exchange items.

What if the item I ordered arrived broken or damaged?
We will make it up to you by resending it to you, provided you send us the actual photo/s of said damage/s. We take great care in selecting the manufacturers of our curated collections, so if you discover a flaw or fault in the item, please contact us at support@fluxtv.com, within the first 48 hrs of receiving it, we will replace it with no extra cost.

SHIPPING POLICIES

Do you ship worldwide & how much does shipping cost?
Yes - we ship worldwide. We offer all customers Domestic and International Shipping with tracking. We want your experience to be as smooth and upfront as possible - just the way we like it. Shipping costs depend on your location and can be calculated in checkout based on your shipping address.

For Non-US Customers * Please note that customs policies and import duties vary widely for international orders outside of the United States. Your local customs office can assist with any customs duties outside of our control.

What are your shipping and processing times? (Standard Shipping Times)

Domestic USA: 5 - 12 business days
International: up to 21 business days

** Packages shipped internationally are usually delivered within 1-3 weeks from the ship date. However, international shipments may take up to a month to arrive. Unfortunately, not all tracking events are recorded when shipping internationally, and this may make a package appear "stuck" at a place/event (like border entry).

Processing Times
Orders take 4-6 business days to process after placing the order before shipping out. We do not ship out on weekends.

Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at support@fluxtv.com and we'll help you out!

Unexpected Delays
In some instances, the delivery may take longer than the standard shipping times stated above. External factors might cause shipping delays such as international customs processing and holidays that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

RETURNS POLICY

How do I return something? - No Return / No exchange
Please note that the return of products is not possible due to the one-off and highly personalized nature of our products.

Please contact us if you need support and our team will help find a solution for you! support@fluxtv.com
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